Return and Refund
- Our policy lasts 30 days. If 30 days have gone by since your delivery date, unfortunately we can’t offer you a refund or exchange.
- We only allow order modification (change/cancellation) within 2 hours of payment, except for personalized products, weighing 1 hour from checkout.
- Personalized, customized items are non-refundable, replacement only.
Since our products are print-on-demand, make-to-order only accepts returns or replacement orders under the following conditions:
Within 7 days of receipt of the goods, you must notify us of the return/replacement for the following reasons:
- Product was damaged.
- The product is blurred, the material does not match the product description.
- Wrong size on your order or wrong size description.
If your order meets the above criteria, please contact us by email: [email protected]
Evidence To Submit For Return/Refund Or Replacement
- Send all proofs that the order is faulty/incorrect description to us by email: [email protected]
- Example: Picture of the product and the error you found out (material flawed, different design, different size)
- We will send a free replacement or refund within 7 business days.
Note: if you do not provide pictures to prove the defective product, we cannot provide return/replacement items.
Refund and Return Policy
If you are requesting a refund, make sure you meet one of the reasons above and please return the item to us. We will refund you once we receive the item. The refund will be refunded to you according to the payment method you used when placing your order.
- Some products have a different return address than the company address, you should contact us before returning the item, please contact us by email: [email protected]
- Delivery address : 14997 SW Tualatin-Sherwood Rd, Sherwood, OR 97140, USA
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (If Applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
- You will bear the cost of the return, we will return it along with the order value.
Late Or Missing Refunds
- If you haven’t received your refund yet after we inform you, please first double check your bank account.
- Secondly you can contact your credit card company, it may take some time before your refund is officially posted.
- Thirdly, please contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us by email: [email protected]
Items Not Arrived
The 30-day policy will be based on the shipping date. If in case it has passed 30 days and the package has not arrived yet, then replacement or refund will be offered depending on what you prefer. Customer can choose from refund or replacement.
(This policy excludes errors made by customers when providing shipping details on their order(s) and missed parcel deliveries.)