If you’re wondering about an order, our products, shoot them an email at [email protected]
Time Support : 9AM – 5PM GMT+7, Monday through Friday
If you have questions about our products or your orders, please click on submit a ticket button below, and we’ll get back to you within 24 business hours.
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HOW TO ORDER
Step 1: Place your order
Choose a style that you like in our store.
Upload your pet photo by using the UPLOAD button and select a promised size. Make sure your uploaded photo is original and not an edited photo. If some products can change the name, you need to add your name, pet name, or quote you like in a text box.
Add to cart and place your order.
Step 2: Custom pet art creation
Our designers will create your beloved pet shirt with care and attention.
We use proprietary design techniques, transformative photo retouching, and professional blending processes in our design house to produce your design. We do not paint from scratch. Your pet face image will keep the original beauty.
You will receive a preview of your shirt after 1-3 business days of placing an order.
We will double-check before production to ensure the artwork is absolutely perfect.
Step 3: Print and ship
After finishing the artwork, it will be printed by our print provider on your chosen product.
Whenever the order has been shipped out, you’ll receive an email notification containing tracking details and an estimated delivery date.
PHOTO GUIDELINES
Take your pet photo at eye level with your pet.
It works best if the pet is looking at the camera.
Try to make it a close-up so that we can see your pet’s unique features.
Outdoor natural daylight always results in the best photos. Try to avoid bad lighting!
Avoid uploading blurry photos.
Make sure no ears are out of frame.
Note: We use the exact photo you upload with your order during our artwork creation process. We don’t change your uploaded photo; only fix it to fit your chosen style.
After receiving your order, if your photo doesn’t follow the guideline, we offer replacements in that case via your email, so please keep an eye on your mailbox in the next 2 days. After 2 business days without feedback from you, we will cancel that order and get your money back. So please take your time to take a good photo to save time for both you and us.
GOOD EXAMPLE
Facing forward
Well-lit with natural lighting or in a bright room
Face is visible
Neck is visible
BAD EXAMPLE
Angled face
Poor lighting (backlit)
The ear is cut off
Not facing forward
Not at eye level with pet
Body not visible
Pet is lying down
Blurry photo
NOT SURE WHETHER YOUR IMAGES WILL WORK?
Email your image to us (inkpawarts.com), and we’ll let you know. We often create portraits of pets that have passed away, so we understand it’s not always possible to follow all of the guidelines above.
In many cases, we can still make it work.
